Heather Grieve's schedule for 2024 New Horizons in Safer Gambling Conference

We can’t wait to welcome our delegates to the New Horizons in Safer Gambling Conference this October 28 - 30, 2024 at the Vancouver Convention Centre, in beautiful Vancouver, British Columbia.

Safer Play: The Competitive Advantage
What if we looked at safer play as an opportunity rather than an obligation? What if we focused on what we want to do rather than what we can’t change? As an industry, we know we can’t eliminate all harms from gambling, but we can certainly take steps to make it safer. Happy, healthy players who are having fun with their play are key to a sustainable industry and responsible growth. So how do we make safer play a competitive advantage?

Safer play can take many forms: it is gamifying tools that help players set limits; it’s choosing products where risks are reduced or mitigated; and it’s determining how to market to players of varying risk levels. Safer play is also about how we support our players through challenging conversations, and understanding how to interact with those who demonstrate high-risk behaviours.

Plain and simple, safer play is good for business. So, let’s shift the conversation. Let’s make safer play the competitive advantage.

This year’s New Horizons Conference will explore the best and promising practices in the safer play journey. We welcome you to join us at New Horizons as we explore these four key areas of the safer play journey: acquisition, player growth, player retention and support.

Heather Grieve

BCLC

Team Lead, Virtual GSA Program

About me

For 23 years Heather worked as a clinician in mental health and substance use services where she was known for her clinical skill and her commitment to holding space for those who are struggling.  These years of experience have accumulated to a broad clinical skillset that have laid the foundation for her future work with BCLC. In March of 2020 Heather joined BCLC as a Team Lead with Player Health. Since her start, the Game Sense Advisor Program has expanded to provide GSA support to players through live chat and phones.  Heather is currently the Team Lead of the Virtual GSA program where she has applied her lens on health and mental wellness to contribute to the evolution and growth of the Virtual Game Sense Advisor Program.  She is dedicated and passionate about coaching and the professional and personal development of her staff. Additionally, she is committed to supporting the growth and sustainability of the virtual program so that support is available when and where people need it. Motivated by her desire to contribute to positive change and by the wellness of young people in her community, Heather also decided to pursue a position as an elected School Trustee in 2018 with the school board in Kamloops, the city which she calls home.  She is now in her second term and is the current chair of the board of education in the Kamloops-Thompson school district.  Above all, she is a parent to her 15 year old daughter and when not working, can be found either coaching or watching her play volleyball.

My Speakers Sessions

11:00am PDT

Session 7B: Motivating Change: Incorporating Motivational Interviewing Approaches to Promote a Culture of Safer Play Room 220-222 - Level 2Heather Grieve • AJ Maisonneuve • Tamara Morgan